Secure Payments

Payments made on jotey.com.au are securely processed through trusted third-party payment gateways. For your security, Jotey Australia does not store, process, or have access to your payment card details.

Payment Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email. Orders are only processed after payment has been authorised and verified.

Payment Issues

If a payment cannot be completed or is declined, the order will not be confirmed. Customers are advised to check their payment details or contact their payment provider for assistance.

Pricing & Charges

All prices displayed on the website are inclusive of applicable charges unless otherwise stated. Any additional costs, including shipping fees, will be clearly displayed at checkout before payment is finalised.

Refunds

Approved refunds are processed back to the original payment method in accordance with our Returns & Exchanges Policy. Refund processing times may vary depending on the payment provider.