Terms of service

Welcome to Jotey Australia. By accessing or using jotey.com.au, you agree to the following Terms & Conditions. We invite you to read them carefully before exploring our collections or placing an order.

Use of the Website

This website is intended for personal and lawful use only. Any misuse, unauthorised access, or interference with the website’s functionality is strictly prohibited. All content featured on this website — including designs, images, text, logos, and visual elements — is the exclusive property of Jotey Australia and may not be copied, reproduced, modified, or distributed without prior written consent.

Products & Orders

At Jotey Australia, we take pride in presenting our collections with the utmost care and attention to detail. Product descriptions and imagery are created to reflect each design as accurately as possible. However, due to studio lighting, screen settings, handcrafted techniques, and artistic interpretation, minor variations in colour, embroidery, texture, or sizing may occur. These variations are inherent to luxury craftsmanship and do not constitute a defect.

By placing an order, you confirm that all information provided is accurate and complete. Jotey Australia reserves the right to accept, decline, or cancel orders in circumstances such as stock unavailability, pricing discrepancies, or unforeseen operational requirements.

Pricing & Payments

All prices are displayed in Australian Dollars (AUD) unless stated otherwise and may be updated without prior notice. Payments are processed securely through trusted third-party payment providers. For your security, Jotey Australia does not store or retain payment card details.

Shipping & Delivery

Orders are delivered via selected courier partners. Delivery timeframes may vary based on location and factors beyond our control. Customers are encouraged to review our Shipping & Delivery Policy for detailed information regarding processing times, shipping methods, and delivery expectations.

Returns & Exchanges

Returns, exchanges, and refunds are managed in accordance with our Returns & Exchanges Policy, available on the website. We recommend reviewing this policy carefully prior to making a purchase.

Privacy & Cookies

Your privacy is important to us. By using this website, you agree to the Privacy Policy of Jotey Australia, including the use of cookies to enhance your browsing experience, personalise content, and improve website performance.

Third-Party Links

Occasionally, our website may include links to third-party platforms for your convenience. Jotey Australia is not responsible for the content, policies, or practices of these external websites.

Limitation of Responsibility

While we strive to provide a seamless shopping experience, Jotey Australia is not responsible for indirect, incidental, or consequential losses arising from the use of this website or the purchase of our products, to the extent permitted.

Disclaimer

All product images, descriptions, and size guides are provided for illustrative purposes only. Variations in colour, embroidery, fabric appearance, or sizing may occur due to handcrafted detailing, lighting conditions, and screen differences. Customers are encouraged to carefully review all product information and sizing guides before placing an order.

Updates to These Terms

Jotey Australia reserves the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon publication on the website. Continued use of the website signifies acceptance of the updated terms.