Shipping & Delivery Policy

At Jotey Australia, each order is handled with care to ensure your pieces arrive beautifully and securely. Please review the details below for an overview of our shipping and delivery process.

Order Processing

Orders placed on jotey.com.au are processed prior to dispatch. Orders placed from Friday to Monday are processed on Tuesday, while orders placed from Tuesday to Thursday are processed on the next business day. Processing times may vary during peak periods or due to product availability.

Dispatch confirmation and tracking details will be provided where available.

Multiple Shipments

Some orders may be fulfilled in multiple shipments, as items may be sourced from different locations. Where applicable, separate tracking details will be provided for each shipment.

Shipping Destinations

Jotey Australia offers shipping within Australia and to selected international destinations. Availability and delivery timelines may vary depending on location.

Delivery Timeframes

Estimated delivery times are provided as a guide only and may vary due to courier performance, weather conditions, customs processing (for international orders), or other external factors beyond our control. Delivery dates cannot be guaranteed.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery address, order size, and selected shipping method. All applicable charges are displayed prior to payment.

Courier Services

Orders are delivered via trusted third-party courier partners. Once dispatched, delivery timelines are managed by the courier. Jotey Australia is not responsible for delays caused by courier operations or circumstances beyond our control.

Incorrect or Incomplete Address

Customers are responsible for ensuring delivery details are accurate and complete. Jotey Australia cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact us promptly. We will assist by liaising with the courier partner; however, delivery outcomes remain subject to courier investigation processes.

Customs & Duties (International Orders)

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer and are determined by the destination country.

Delivery Acceptance

Please ensure someone is available to receive your delivery where required. Once delivery is confirmed by the courier, Jotey Australia is not responsible for loss or damage thereafter.